Developing Individuals, teams, organisation assignments will help students to learn different aspects of developing teamwork. In the business organization, the HR department selects the person who is capable of doing certain works. An employee has to show performance for the organization through their performance. By focusing on the development of the employee, an organization will also be able to get success in the business area. From this perspective, the main roles played by the HR of the organization. The team who are working for the organization needs to focus more on the business, and only through this, the organization will be able to attain the targeted goals. Developing Individuals, teams, organisations assignment is based on Dosa Plaza, which is a small chain restaurant in India, and it operates in four countries through its 72 outlets. As an HR assistant, different kinds of perspectives will be focused on and which will be described.

LO1: Analyse employee knowledge, skills, and behaviors required by HR professionals

P1: Determine appropriate and professional knowledge, skills, and behaviors that are required by HR professionals.

HR of an organization required different kinds of skills of an employee and also focused on the behaviour of the employee, and it satisfies then they required the person for the organization.

Curious: The HR of an organization has to be more professional in different kinds of activities. HR has to think about the future, and only through these steps have to take for the organization. By focusing on the future, the goal of the organization will be able to achieve within time. There is a small and big organization whose goals are to maximize profit, and the HR of the organization can help from this perspective. An open-minded HR can indulge in different kinds of things in the organization, which is ultimately an advantage for the business organization. Dosa plaza needs to provide better service to the employee, and for this, they have to hire a manager who will be able to render services to the restaurant, and by satisfying customers, the organization will be able to attract more customers in the future (Chambers, 2012).

Decisive thinker: To run the business in an organization, decision making is one of the important things and which is needed to maintain by the employee of the organization. The HR of an organization can make decisions by focusing on different kinds of information. From the information, it is necessary to analyze the information, and through this taking, a step will be easy for HR. Dosa plaza runs its business in four countries, and to give services to this country; it is necessary that all the people related to the business should get the service and which is a must.

Skilled influencer: Influencing ability is a must for HR. Without having the influence ability, the organization will not be able to reach its destination, which they wanted to reach, and for this, the HR of the organization is responsible. They can influence the worker and employee, and through this, the output is increased and which adds value to the organization. In Dosa plaza, there are many employees are working and to influence them the HR need to have capabilities, and without this, the employee and the worker will not be able to show their performance at work.

Collaborative: HR works with different kinds of people, and their attribute is different from others and which is need to focus. They have to control the people, and the manager of the organization take suggestion from the HR, and for this, the work is needed to focus much. In an organization, there are many people who work together, and they take help from HR, and the people associated with the organization also take help from HR, and from this perspective, providing information and communicating with them is necessary. Dosa Plaza will be able to reach a good position if the HR team works more effectively, and through this, the targeted goal of the organization will be achieved easily.

Driven to deliver: The employee of the organization needs to deliver the best performance and which will create value for the organization. HR of the organization has to find out different criteria regularly by which delivering service to the organization will be easy. The HR of an organization has to believe that through better service, the organization will be able to reach a good position and which is a good side for the business organization (Sen, 2011).

Courage to challenge: In business, organization challenge is associated with other things, and without having the challenge, a business organization will not be able to reach a certain position. HR has to take the challenge and need to implement it in the business, and through this, the overall performance of the organization will change. In Dosa Plaza, there are many scopes where improvement can be made, and for this, HR can focus on this perspective.

P2: Analyses a completed personal skills audit to identify appropriate knowledge, skills, and behaviors and develop a professional development plan for a given job role.

To render performance in the business organization employees, need to perform in a proper way; otherwise, it will not be possible to render maximum service, and all the employees of an organization need to concentrate on this.

Communication skills: Communication is one of the important factors which is a must for every employee. If an employee does not have the skills, then they will not able to perform well in the business, and for his, they have to be conscious of their work so that they will be able to render better service. Dosa Plaza is a restaurant whose main task is to deliver the food to the customer at a price, and customers need to be satisfied with their food. Without satisfying the customer, the goals of the organization will not be able to achieve. The HR of the organization has to communicate with the customer to know the service the organization is providing is good, or they need to improve in a certain area. By taking the feedback from the customer, there will be an opportunity, and through this satisfaction, customers in the future will be easy for the customer. What needs to improve by knowing that the HR of the organization can notify the employee of the organization, and through this, the service can be improved more.

Leadership: Leading means showing the way from the front, and without having the leadership skills in an organization, the business cannot perform much better. To get the best performance from the employee, leadership is necessary for a business organization. Leaders play a vital from the front, and others by following can reach the desired position. The HR of an organization is also needed leadership skills and by which it is possible to help others in an organization to work efficiently in the organization. Only a leader can show the way and by which improvement can be made easily in an organization. In Dosa Plaza, many employees are working together, and their working criteria are different from one another because all the people of the organization do not work similarly and due to this there is a responsibility by which in work the task can be done more effectively (Isa Baud, 2018).

Problem-solving skill: In a business organization, different kinds of the problem arise from time to time, and which is needed to solve and without solving it, the business organization will not be able to success. HR of an organization faces the same situation while doing different works in an organization. The arising problem needs to solve within time; otherwise, it will affect the business in the long term. While Dosa Plaza is doing business in different countries, there are problems and which is need to be solved to run the business properly. The HR department has to work together for the benefit of the organization.

Technological skills: With the phase of time, technology is improving day by day, and business organization needs to take steps to develop the technology. By indulging in technology in an organization, the employee also needs to know how to deal with the technology; otherwise, customers will not able to get the services. The people working in an organization sometimes are not aware of the technology and which affects the business organization in the future, and on this perspective, HR needs to know the different issues of technology and also have to implement it in the business (Andrew Sumner, 2008).

M1 Provide a detailed professional skills audit and professional development plan that demonstrates evidence of personal reflection and evaluation.

For personal reflection and evaluation, a SWOT analysis can be done. Through the analysis, what is the strength and weaknesses can be known easily.

Strength: Every employee should have the strength to work more efficiently for the organization. Without having the strength, an employee of an organization will not be able to give more service and which is ultimately a loss for the business organization. The HR main strength is efficiency; they can work in the organization through the given task. The recruitment process of an organization is done with the help of HR. If they choose the wrong person for the position, then the person will not be able to give better service and which is not a positive side for any kind of business organization. HR needs to know how the service will render to the customer.

Weakness: An employee may have a weakness, but in the business organization they weakness need to turn into strength; otherwise rendering service will not be easy for the business organization. By hiding the weakness, an employee will not be able to show real performance in the business organization. Dosa Plazas manager needs to focus that the employee of the organization works properly in the business organization and to select the best employee, and HR will play a vital role. If the organization HR is unable to work effectively, then it will be a great loss for the business organization in a wide range (Kothari, 2016).

Opportunity: The opportunity in the business organization have to find out at first, and through this, the goal can be achieved easily and which is a must for the employee of an organization. Opportunity does not come always, and when it comes, it is necessary to attain it. In certain situations, there arise opportunities and which can be achieved efficiently by the employee. By working in Dosa Plaza, there need to introduce a different system so that customers will try to take the new services from the organization.

Threat: Threat can arrive any in the business and which is also affects the employee of that organization. From this perspective, the HR of an organization needs to take several steps; otherwise, the organization will be affected. The people in an organization will also be affected if the correct solution has not taken at the right time. Some competitors are competing with Dosa Plaza need on this perspective the HR have the priority to work on a team and also can solve the problem smoothly.

Producing a skills audit

There are four steps of a skills audit and which is given below:

Step 1: Communication, information and stakeholder engagement: Employees of an organisation take audit is a threat and due to this HR of the organisation need to convince employee, and through effective communication all the employees can be engaged.

Step 2: Develop assessment standards or competency profiles: On this stage, making a standard for analysis of the criteria. Through this quality of the outcome can be measured.

Step 3: Conduct the skills audit: The employees of the organisation anticipate in the audit process, and upper management will ensure it.

Step 4:  Reporting: After analysing the information, a report is provided through the evaluation.

Skills Audit

Creating a personal development plan

Defining the goals: What will be the target at first need to define it, and according to this, the goals can be achieved.

Prioritise: In which area, an employee will give more focus that has to be identified.

Set a deadline: By having a deadline it will help to achieve the goals within time.

Understanding on strength: Especially focusing on what strength a person has and according to this need to go.

Recognising opportunities and threats: What opportunities and threats have to face that is needed to identify at first and according to this deal with the circumstance.

Develop new skills: Have to find out a way, and through this, new skills can be developed.

Leadership Development Plan

Start Date:                                                                                                       Revision Date:

Next Evaluation Date:

LO2 Analyse the factors to be considered when implementing and evaluating inclusive learning and development to drive sustainable business performance

P3 Analyse the differences between organizational and individual learning, training, and development.

From the various perspectives, there are differences and which turn into both the advantage and disadvantages in perspective view of the business.

Organizational and individual learning: In an organization, the operation of the organization is different from others, and different issues are also needed to focus widely. The culture of an organization also not the same as like as the other organization. By working in an organization, different issues like the culture and the function of the organization can be known easily and which will help the employee of the organization. An employee was also able to know how to perform the work in the business organization and to succeed performance need to show, and only through this, the real scenario of an employee can express in a wide range (Clark, 2006).

Training and development: Through training and development, one can be able to succeed in the position. To do the business organization, give different kinds of training facilities for the employees, and through this, the employee can succeed in the field of their area. The training is needed to be in the relevant area by which gathering knowledge will be easy for the employee, and from this perspective, concentration is needed to give more. For the long term process, training is necessary for every organization, and without this, an organization will not be able to reach the required stage. The employee of Dosa Plaza can take the training to improve themselves, and through this, it will be easy for them to render better service to the customer (Mishra, 2017).

P4 Analyse the need for continuous learning and professional development to drive sustainable business performance.

In a business organization, Continuing Professional Development is necessary to give better performance.

Through the CPD, one can able to understand what the capabilities he has are and to improve what is needed to do, and at the same people working in the field, the performance can also be analyzed. HR of an organization can gain knowledge through the CPD, and later it can implement in the business and which will create an advantage for the business organization. Through the CPD, the employee will be able to contribute to the business organization and also able to more effective in the business. It will assist in reaching a certain position and which is necessary for the professional area. The process, to a large extent, is valuable for the business organization because, through this, an employee can give the best (Robin N. Ghosh, 2008). The chain restaurant, like Dosa Plaza`s HR, by taking the opportunity can improve more and work more effectively, and through this, the goal can be achieved (Vandana Desai, 2008).

HR of an organisation always need to focus on the atmosphere of the organisation and to have a proper control CPD can play the vital. CPD helps HR of the organisation how to be turned into more professional, and through this handling, the situation will be comfortable. To get good performance in an organisation, every business needs to focus on CPD and only through this sustainable business performance can be achieved. In business to face the current situation, CPD helps to show the capabilities of an organisation. Working criteria in business are always changing and to keep up the trends  CPD can help for sustainable performance.

CPD helps the employee become more efficient in an organization and also helps the employee to innovate and introduce new ideas. CPD focuses on an employee what skills are needed and how they manage to achieve the target goals. In the professional area, an employee always needs to know new things and have to focus on skills to become successful. To render the service in the long term in the business organization, sustainability is also necessary for any organization. The organization also needs to invest money every year on the employee to get better service through the training.

M2 Apply learning cycle theories to critically analyze the importance of implementing continuous professional development.

The learning cycle theories is given below:

Concrete experience: Through this, the learner can know a new thing, and through this, an experience gets on this position. The experience can be gain also by observing others.

Reflective observation: Through the reflective observation, the new experience is discussed, and through this, the problem can be identified. It is understood properly, or not that is identified through the system (Pattanaik, 2019).

Abstract conceptualization: The method helps to know new ideas and, through this learner, able to know from the existing experience, which helps them in their work.

Active experimentation: Through this method, the implementation is done, and what is learned can be identified through the way. This is the process by which the implementation of work is done in the field of work.

Conclusion:

The responsibility of HR in an organization is huge and cannot be denied. To work in an organization, we need to concentrate on various aspects, and only through this, an organization will be able to reach its destination. The HR team also have to more concern while recruiting employee and for that, they need to train properly. HR of Dosa Plaza, by following the thing, will be able to perform well (Vandana Desai, 2013).